01
General Billing & Fee Principles
JOY Corporate Solutions operates primarily on a B2B contractual fee structure consisting of monthly operational retainers, per-employee-per-month (PEPM) payroll processing fees, milestone-based HR tech implementation retainers, and success-based recruitment commissions.
Invoices are raised in accordance with the billing schedules, milestone sign-offs, or actual headcount processed during the respective billing cycle.
02
Recruitment & Placement Replacement Guarantees
For executive and professional recruitment services, JOY typically offers a standard candidate replacement guarantee period (typically 60 to 90 days as defined in the specific SOW).
In the rare event that a placed candidate voluntarily departs or is terminated for valid cause within the guarantee window, JOY will source and deliver an equivalent replacement candidate at zero incremental fee.
Placement success fees are generally non-refundable once the candidate has joined and the guarantee period has elapsed without dispute.
03
Payroll & Managed Operations Reconciliation
Fixed monthly operational management retainers and platform infrastructure charges cover dedicated system access, compute, and operations personnel, and are not subject to retrospective refund once the service month commences.
In cases where headcount variances occur between advance billings and actual payroll cycle outputs, reconciliation adjustments will be applied as a credit note against the subsequent billing cycle.
04
Invoice Discrepancies & Reconciliation Process
Clients must notify JOY Corporate Solutions of any perceived invoice error or billing discrepancy in writing within 15 calendar days of invoice date.
Upon receipt of notification, our finance and accounts team will conduct a thorough audit of the relevant timesheets, payroll logs, and deliverables within 7 business days.
If a billing error is confirmed, JOY will issue a credit note or adjust the fee in the following invoice cycle, or issue a refund via bank transfer within 14 business days where no active future invoice exists.